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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Plastic toddler cups pick up scratches, and scratches pick up smell. This stainless steel cup takes that problem off the table. It is a simple, hard-wearing drinking tumbler for a child who has outgrown a sippy lid and is learning to drink from an open rim.
Best introduced once your child is drinking water at the table and ready to practise with an open cup. Expect spills at first, and start with a shallow fill. Wash in warm soapy water and dry fully to keep the finish clean.
Why steel instead of plastic? Steel does not scratch the way plastic does, and it is those tiny scratches that trap odour and staining over time.
When should we move to an open cup? Many families start practising around twelve months. Begin at the table with a small amount of water rather than a full cup.
Does it get cold to hold? With cool water the outside will feel cool. That is normal for steel and passes quickly in the hand.
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