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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Front carry works for a small baby. Back carry works once they are heavier, more curious, and want to see where you are going rather than where you have been. This carrier backpack does both, which is what makes it last beyond the newborn months.
In front carry, keep your baby high enough to see their face, with the chin clear of the chest. Moving to back carry is a step to take once your child has solid, independent head and trunk control, and it is easier with a second adult present the first few times. Always check every buckle before lifting.
When can we start back carrying? Not until your child has reliable head and trunk control. The specific minimum for this carrier should be confirmed against the product specification.
Is it comfortable for longer walks? The backpack strap design is intended for extended wear, but fit matters more than any feature. Adjust properly rather than tolerating a poor fit.
Can I get it on alone? Front carry, yes. Back carry alone takes practice, and is worth learning over a bed or sofa first.
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