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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Baby trousers slide down. It is a design problem caused by not having much of a waist to hold onto, and suspender pants solve it properly by hanging the weight from the shoulders instead.
Adjust the straps so the trouser sits at a natural height without pulling at the shoulders. Re-check the length every few weeks; this is the part that needs changing as your baby grows, not the size.
Do the straps adjust? Yes, with buckles. That adjustment is what extends the useful life of the garment considerably.
Are they comfortable for crawling? The loose leg is cut for it. Tight-legged trousers are what restrict a crawling baby.
What goes with them? Any plain bodysuit. The solid colour is chosen to be easy to pair.
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