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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The suction base is the whole argument for this bowl. A toddler who has discovered that plates can be pushed off a tray will test it several times a day, and a bowl that holds on turns that game into a non-event.
Best from around eight months, when reaching and sweeping start in earnest. Press it firmly onto a dry, wiped tray to set the seal, and lift from the edge rather than pulling straight up. Wash in warm soapy water after every meal.
How do I get the suction to hold? Wipe the tray dry first. Crumbs and moisture underneath are the usual reason a suction base lets go.
Can a determined toddler still remove it? Eventually, yes. It is built to defeat the accidental knock and the casual shove, which covers most of the problem.
Does it work on any surface? It needs a smooth, non-porous surface. Wooden or textured tables will not give a reliable seal.
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