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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Babies are particular about soothers, and most parents end up owning several before finding the one that gets accepted. Having twenty colours to choose from is less about decoration and more about being able to buy the same shape repeatedly once you know it works.
Check the soother before every single use by pulling firmly on the teat. If you see any tear, stickiness, swelling or change in texture, throw it away. Replace soothers regularly rather than waiting for damage. Never attach a soother to a cord, ribbon or anything that goes around your baby neck, and never enlarge the teat or shield openings.
How often should soothers be replaced? Regularly, and immediately at the first sign of any damage. Silicone degrades with heat and use even when it looks intact.
Can they be sterilised? Yes. Follow the sterilising method you use for bottles, and let them dry fully before storing.
Why so many colours? Practicality more than style. Colour-coding avoids arguments between siblings and makes a lost soother easier to spot.
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